Draft for review
Electronic communications
Private website messages, service emails, and optional phone contact.
This document is not active for binding acceptance. Live payment actions are disabled. Final operations and wording require owner review and appropriate professional review.
Service messages and email verification
A valid email address is required for online requests and private access links. When configured, service emails include saved-request acknowledgments, team-reply and quote notices, quote-decision acknowledgments, cleaning time requests and confirmations, payment updates, completion notices, and actual walkthrough confirmations or changes. Customer email buttons sign the recipient in and open the relevant request directly; keep these links private. Owner notices and sent-message copies link to the authenticated owner workspace without customer sign-in access. Customers may also request a fresh access link from My requests. Email notices are transactional; providing your address does not enroll you in marketing.
Keep the conversation on the website
Use the website thread to read and send request messages. ClearView team messages are stored staff replies, distinct from public AI assistant answers. Opening a message does not create a new notification. Replying directly to an email does not update the website thread; inbound email processing is not implemented. Phone calls and manual texts remain available through Google Voice; automated SMS is off.
Saved records and delivery results
Requests, messages, quote versions, and decisions are saved before notifications are sent. Retry controls prevent duplicate writes and duplicate email attempts; uncertain provider outcomes require checking before a resend. A submitted email has been accepted by the sending service, not confirmed as delivered. Keep your secure access link private and sign out on shared devices. Clearing the general AI chat does not delete private conversation records.
Before this policy goes live
The owner must choose a service-record retention schedule and review any separate electronic service-policy agreement process. Draft service policies remain unaccepted by quote decisions.
ClearView Cleaning Services LLC
clearviewcleaningsvc@gmail.com · 985-218-5765